Privacy policy

Effective Date: 07 July, 2025
Company Name: Miracles Group Limited
Email: help@miraclesgroup.co.uk

Glow Miracles ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you visit or make a purchase from our website, hosted on Shopify, and operated from the United Kingdom.

1. Information We Collect

When you interact with our site, we may collect the following types of personal information:

a. Personal Data You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party payment processors)

  • Order history

b. Automatically Collected Information

  • IP address

  • Browser type and version

  • Device type and operating system

  • Time zone and location

  • Pages visited and interactions with the site (via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate with you about your orders, promotions, or inquiries

  • Provide customer support

  • Prevent fraud and enhance website security

  • Improve our website, services, and marketing efforts

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties, including:

  • Shopify, our eCommerce platform, which securely hosts our website

  • Payment processors (Shopify Payment Gateway) to complete your transactions

  • Delivery partners for shipping your orders

  • Marketing tools for email communications (e.g., Klaviyo, Mailchimp, google)

  • Analytics providers (e.g., Google Analytics) to help us improve user experience

All third parties are required to comply with applicable data protection laws and only process your data for the purposes we've outlined.

4. How We Store & Protect Your Data

Your data is securely stored on Shopify's servers, which use industry-standard security measures. We also implement organizational and technical safeguards, including encryption, firewalls, and secure access protocols.

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

5. Your Rights Under UK GDPR

As a resident of the United Kingdom, you have the following rights under the UK General Data Protection Regulation (UK GDPR):

  • Right to access – Request copies of your personal data

  • Right to rectification – Request correction of inaccurate or incomplete data

  • Right to erasure – Request deletion of your data

  • Right to restrict processing – Ask us to limit the way we use your data

  • Right to data portability – Request your data in a usable format

  • Right to object – Object to processing of your data in certain situations

To exercise any of these rights, please contact us at:
📧 help@miraclesgroup.co.uk

We may need to verify your identity before fulfilling your request.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to:

  • Recognize returning visitors

  • Personalize your shopping experience

  • Analyze traffic and site performance

  • Run marketing and remarketing campaigns

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your user experience.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before submitting personal information.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we discover such data has been collected, we will delete it promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website with the effective date noted at the top.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or your data, please get in touch:

Glow Miracles
📧 Email: help@miraclesgroup.co.uk
📞 Phone: +44 7470083670